Thousands of business owners are using SIMcontrol to seamlessly monitor and manage their business SIM cards, and we've been working hard to improve user impressions of our service.
After we overhauled our product and launched our Managed APN service, we put the NPS question together with some general survey questions to ask if customers are satisfied with SIMcontrol. We shared the NPS survey with our customers in December 2022 and we scored a total of 74 points.
This makes us one of the most highly-rated software platforms in terms of customer opinion.
What is Net Promoter Score (NPS)?
NPS is a measure of customer satisfaction calculated on the basis of answers to a simple question: Would you recommend us to another company?
NPS varies between -100 and +100, and the calculation is quite simple: it is the percentage of promoters minus the percentage of detractors. Companies scoring 50 and above are considered to be the best in the industry.
Our first NPS score was 27 in 2017. By comparison, the average global NPS score for software products is 32, based on ratings from more than 200,000 companies across different industries. Over the years, we were able to score above average and we spent the last two years working hard to improve the technical aspects of our platform and the user experience.
\ SIMcontrol’s score is now more than double the SaaS average. This puts us among the top 1% of SaaS companies across Africa for two years in a row.
What our customers like
- The core function of the tool... checking data balance and loading data monitoring, monthly reports, ease of recharging SIMs
- How easy it is to load and manage new SIMs
- We control the rules and a SIM card can't just keep on using airtime or data without a flag going up. If a card is stolen - then we don't have the danger of getting a R10,000 bill before we realize what has happened.
- I keep track of things through the daily emails mostly now. So that's what I use the most. The most valuable features are the API and the detailed reports.
Thank you for being our valued customer!
SIMcontrol always strives to excel. We would like to thank our customers for their valued business. We value their trust and confidence in us and sincerely appreciate it.
While these results are excellent, we continue working hard every day to provide our customers with the best service and solutions for enterprise data connectivity.